Refund policy

Return for a Defective or Wrong Item

If you have an issue with your order, you must follow these steps within 30 days of receiving your item:

1. Take a Photo: Take a clear photo of the defective part or the incorrect item you received.

2. Email Us: Send an email to contact@sparksmagtiles.com that includes:

   • Your Order Number

   • The photo(s) of the issue

   • A brief description of the problem

3. Wait for Approval: Our team will review your submitted case and will send you a free, prepaid return shipping label and further instructions.

4. A replacement item(s) or correct item(s) will be sent to you at no additional cost.

Returns are processed within [e.g., 5-10 business days] after we receive your item.

If you have any questions, please contact us at contact@sparksmagtiles.com.